This policy applies to orders for mainland Spain. Standard delivery is included in the prices shown for Spain: no standard shipping charges are added in the bag or at checkout.
We do not deliver to the Balearic Islands, Canary Islands, Ceuta, Melilla or PO boxes.
We deliver Tuesday to Friday. Orders must be received by 20:00, mainland Spain time, two calendar days before the delivery date:
You can enter the postcode and choose an available date in the basket. If you continue without a date, QRoses will confirm delivery details with you. Availability depends on the product, destination and operational capacity. Choosing a date does not reserve capacity. If you change the address at checkout, the date will need to be confirmed again. Orders received after the deadline are subject to the next available delivery date. Standard deliveries are not offered on Mondays, Saturdays or Sundays.
Transit times are estimates; your order confirmation shows the delivery date chosen and confirmed for your order. To discuss a special requirement, email support@qroses.com or contact us on WhatsApp before ordering. Any special service, availability and additional charge must be communicated and expressly accepted before you book it.
Check the address and recipient details before confirming your order. If you need to correct them, contact us as soon as possible. We will let you know what changes are possible.
If there is a delivery issue, an incorrect product or damage, contact support@qroses.com with your order number. The guaranteed delivery or full refund advertised by QRoses does not limit your legal rights. Please also see our Refund Policy.