Terms of service

Purpose

The following Terms and Conditions establish the contractual relationship between the end consumer (the “Customer”) and QRoses Portugal LDA (“QRoses”) for the acquisition of any of the available products (the “Products”) on the website www.qroses.com (the “Site”). These Terms and Conditions are complemented, where applicable, by QRoses’ Privacy Policy (the “Privacy Policy”).

QRoses reserves the right to modify the Terms and Conditions periodically and unilaterally. It is recommended that the Customer read them on each visit to the Site. The modifications will be applicable from their publication on the Site, without affecting previous purchases.

The purchase of Products on the Site is governed by the Terms and Conditions in force on the order date. The Customer accepts the current version of the Terms and Conditions upon making a purchase after reading them.

By accessing the Site, the Customer agrees to comply with and respect the Terms and Conditions. QRoses may modify the price of the Products at any time; however, the prices displayed on the Site at the time of purchase will always take precedence for the Customer, even if they are modified later.

Registration

Registration on the Site is optional and is not required to make purchases. However, the Customer may choose to register to track their order history and streamline future purchase processes.

Orders

Orders are placed exclusively through the purchase pages of the Site and are confirmed to the Customer by email after purchase on QRoses’ Site. For clarity, the Site is not a wholesale establishment. Therefore, Product purchases made on the Site will be specifically governed by e-commerce legislation, particularly Decree-Law No. 24/2014 of February 14, which transposes Directive 2011/83/EU on consumer rights.

QRoses reserves the right to reject purchase orders that do not comply with its internal policies. Should the Customer wish to cancel an order, they may do so up to one hour after placing it on the Site. To cancel, simply send us an email within that timeframe to support@qroses.com.

Messages

During the purchase process, the Customer creates the text message intended for the recipient, which is stored on QRoses’ servers for a period of six months. After this period, the message content will be deleted. It is important to note that QRoses assumes no responsibility for the content of the message, and it is the Customer’s sole responsibility to ensure that it complies with current legislation, moral principles, and public order.

Any offensive, immoral, or illegal content will be immediately removed from the servers where it was stored, and QRoses reserves the right to claim any damages that may result.

Recipient’s Response

Once the Product is received and the message is read, the recipient will have the option to respond through the QR-Card by sending a reaction to the Customer.

Price and Payment Method

Prices include applicable taxes. Payments are made by credit/debit card, PayPal, MB Way, Multibanco, Apple Pay, or Google Pay.

Product Availability

QRoses may adjust product availability due to high demand or temporary shortages. Therefore, QRoses reserves the right to modify product availability at any time, even after the Customer has placed an order. Once QRoses accepts, processes, and charges an order, it is prepared for shipment according to stock availability. However, if a product is unavailable, we will cancel the order, refund the Customer, and inform them of the situation, offering our apologies.

QRoses will inform the Customer of the order processing status as soon as possible via email or any other means confirming its submission. Notwithstanding the foregoing, the Customer will have the right to exercise the right of withdrawal, except in cases legally provided for in Article 103 of Decree-Law No. 24/2014 of February 14.

Shipping and Delivery Times

QRoses now delivers throughout the Iberian Peninsula (Continental Portugal and Continental Spain). We do not deliver to P.O. boxes.

Our Delivery Service is Organized as Follows:

• Lisbon Region: Deliveries within 24 hours, available Monday to Sunday.
• Mainland Portugal (except Lisbon): Deliveries within 24 hours, available Monday to Friday.
• Madrid: Deliveries within 24 hours, available Monday to Friday.
• Mainland Spain (except Madrid): Deliveries within 48 hours, available Monday to Friday.
• Mother’s Day: On Mother’s Day Sunday, we deliver across the entire Iberian Peninsula without exception.

If you need an urgent delivery, please contact us by writing to support@qroses.com or via WhatsApp using the button available on the page.

Delivery times are estimates and may vary depending on the timelines set by the shipping company and the time the order is placed on the Site. The Customer will be informed of the estimated delivery date through a specific notification by email sent by QRoses.

It is considered that the order has been delivered when the product is received by the recipient indicated by the Customer, by signing the delivery receipt or, alternatively, at the pick-up point provided by the shipping company, at the recipient’s request. QRoses recommends that the recipient check the condition of the products upon receipt and report any discrepancies or complaints that may arise.

The risk of loss or damage to the purchased product is transferred to the Customer at the time the shipping company delivers it to the recipient or the indicated pick-up point.

Cancellation

In accordance with Decree-Law No. 24/2014 of February 14, with the exceptions provided in Article 17 of the said decree-law, the Customer has a legal period of 14 calendar days, starting from the moment they acquire physical possession of the Product, to withdraw from the purchase without justification and without any penalty. The right of withdrawal cannot be exercised for Products delivered sealed that are not suitable for return due to potential deterioration or rapid expiration (e.g., flowers, etc.).

Additionally, QRoses informs the Customer that the right of withdrawal will not be accepted if the Product subject to return is not exactly as acquired, has been opened after delivery, is not in perfect condition, or has been used, unless the purchased product has some type of defect. QRoses recommends that the Customer, before exercising the right of withdrawal and/or canceling an order, contact QRoses via email at support@qroses.com.

Warranties

QRoses declares and guarantees that it is authorized to sell its products from the Site. QRoses declares and guarantees that its internet platforms are technically prepared for the sale of the offered products. QRoses makes every effort to ensure that the information displayed on the Site is as correct and accurate as possible. The Products offered through this Site may undergo slight variations in terms of specifications or other characteristics according to the requirements established by QRoses at any time. QRoses guarantees the quality of all its Products, in accordance with the legally established terms.

In the event that the Product purchased on the Site presents any defect, failure, or deterioration not related to improper use, the Customer must notify customer service at support@qroses.com as soon as they become aware of it and always within 3 days from the delivery of the Product. To make use of the warranty, it is essential to present the invoice or purchase receipt of the acquired Product.

In cases where the warranty is justified, the defective Product will be replaced or refunded, in accordance with the legally established terms. In these cases, all expenses arising from the return of the acquired Product will be covered by QRoses, which will be responsible for coordinating transportation with the shipping company. This warranty is independent of the right of withdrawal reflected in the previous section.

Communications

All communications and claims from the Customer can be made via email at support@qroses.com or by written communication to QRoses Portugal LDA headquarters located at Rua de São Nicolau 73, Estoril 2765-170, Lisbon – Portugal. Any clause of these Terms of Sale must be interpreted in such a way as not to violate the mandatory rules of applicable law, especially those related to consumers, and, in any case, the consumer rights arising from these mandatory rules are respected for all online orders placed. Any clause or provision of these Terms of Sale that is or becomes illegal, invalid, or unenforceable shall be excluded from these Terms and deemed inapplicable to the extent of such illegality, invalidity, or unenforceability, and shall be replaced by another clause or provision as close as possible to the previous one, but shall not affect or harm the remaining provisions, which shall remain unchanged and in full force and effect.

Applicable Law and Jurisdiction

For any dispute or issue related to the Site, Portuguese law in force at the time shall apply. These Terms of Sale are subject to Portuguese law, always prevailing in all cases over the rights recognized by consumer protection legislation. The Customer may also access the European Commission’s online dispute resolution platform.